The customer has to place a new order if they want to receive the product. Please allow 1-2 business days for a response. We have contacted our credit card department for more information regarding your order. Your order cannot be completed as requested. Send an email to the Digital River Fraud Prevention team and ask them to review the order.Īfter the Fraud Prevention Team clears the customer's details, the customer can place a new order. You can find and complete the order through the Search Quotes link in Global Commerce. Used the order as a quote for a customer. The customer will be charged when the customer completes the order.Ĭlick Complete Order on the Order Summary page to finish the order for the customer. The customer has not completed the order. Placed the order and then received and processed the payment. The following table describes the primary statuses. The following tables define an order's possible statuses in Global Commerce. If required, click the link to the Login page and enter your login credentials to access your account with the store.Open the confirmation email in your Inbox to view the order information.To view order information in the confirmation email: How a customer can to view order information in the confirmation email If the settings are enabled for the site, the customer can also return or cancel an order. The page or the Order Details page appears where the customer can view and print their invoice. Find the Quick Order Look Up section, enter the search criteria for your order, and click Find Order.Enter your login credentials and click Login.If you have an account with the store, the My Account Login page appears. The location may vary from store to store, but you can generally access it by scrolling to a Help section or clicking the Help button. Go to the Self-Service section of your online store.To locate order information using Quick Order Look Up How a customer can locate order information using Quick Order Look Up This topic shows how a customer can view the order detail and take actions if required using the Self-Service option. The Self-Service section on a store's site allows the customer to look up their order, take actions on the order, print an invoice, and view the tracking number if available.
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